FREQUENTLY ASKED QUESTIONS......
Are the phones fully functional? Yes. Our phones are fully functional and ready to be activated on the specified carrier.
Do your phones come with contracts?
No, they do not. Our phones come contract free and can be activated on the carrier to which it is stated.
Do you offer a warranty?
Yes we offer a 60 day warranty if there is an issue with the functionality of the phone purchased. If this were to occur, a replacement would be processed and shipped to you at no extra charge
Do you have a money back guarantee?
Yes we offer a 14 day money back guarantee if there is an issue with the functionality of the phone purchased. If this were to occur, a full refund including the purchase price and shipping will be issued upon receipt of the return item.
What's your return policy?
We offer a 14 day money back guarantee in the rare occassion that a non functioning phone is received. The money back guarantee includes the original purchase price as well as applicable shipping.We offer a 60 day warranty in the rare occasion that a non functioning phone is received in which a replacement model will be sent you at no extra charge.
Where can I find information on conditions of the phones?
Condition information can be found below the product information.
What payment options do you offer?
We accept all major debit and credit cards. We also accept Google Checkout as form of payment.
How come some phone images don't have the specified carrier to what they are listed as?
Our images are for illustration purposes. At this time, we do not always have standard stock images of each phone but across carriers, phones do not change in actuality, they mererly tend to change in name.
Do you offer additional photos of items?
Currently at this item, we offer gallery photos which give our customers the idea of the look of our products. Due to our high inventory, we cannot provide individual pictures of every particular model.
How much is shipping and how long does it take?
Methods of Shipping Shipping Time Cost:
Standard Shipping: 5-7 business days, FREE
Expedited Shipping: 2-3 business days, $4.99
Express Shipping: 1 business day $22.99
*please note* items much be placed before 1 PM EST for order to be processed the same day
How fast does my order process, and what is the cut-off time for shipments?
Orders are processed the same day they are purchased,and our cut off time for same day purchase and shipment is 1PM EST. Orders which are processed after 1PM EST will be shipped the next business day.
What days are shipments processed?
We offer shipping on standard business days Monday-Friday.
Do you accept local pickups?
No. At this time we do not offer local pickups.
How can I track my package?
Please login to your account. This should allow you to view your recent order and show tracking information regarding your purchase.
Do you ship internationally?
Yes, please see details below.
Methods of Shipping Shipping Time Cost:
International Standard 7-14 business days $14.99
International Expedited: 5-7 business days $24.99
International Express: 3-5 business days $39.99
Standard to Canada: 3-5 business days $11.99
Do international orders sometimes take more time?
Yes, this is possible to occur due to regulations of customs for each particular country;shipping time can take longer and varies from country to country.
Can I select a phone to have key components such as camera or bluetooth?
Yes indeed! In our Phone Finder search tool, you can check all the relevant components you wish for the search to include
Do you have new arrivals?
Our inventory is always growing and expanding. Please see our new arrivals section on our main page which lists all of our new exciting arrivals!
Do you have best sellers?
Yes we do! We offer a full listing of all of our best selling products within our main page.
Can I go to any other website to see more specifics on a particular phone?
We offer specific information within our own listings located in the tabs found underneath the item.
What if I don't want to buy the item right now and want to wait?
No problem! We understand the committment to make a purchase and this is why we have created a wishlist. You can add an item to your wishlist for later usage.
What is applicable sales tax?
Items shipped within the state of N.Y are charged sales tax. all Items shipped to all other states will not be charged any taxes.
What if I can't find what phone model I already have?
Most phone models have this stated behind the battery, printed on a label. Each phone model varies but this is typically where these numbers can be found. It usually consists of a collection of letter & numbers, i.e. AX-8600.
How can I select a particular carrier?
On our main page, you can hover in the top left toolbar or you can select it within our Phone Finder search tool located on our main page on the middle right hand side.
How can I select a particular style of phone?
On our main page, you can hover in the top left toolbar or you can select it within our Phone Finder search tool located on our main page on the middle right hand side.
Do you offer accessories for phones?
Yes we do! We offer several accessories such as chargers, batteries, and headsets.
Can I view the contents of my cart?
Please click the "my cart" tab located in the upper right hand corner of our website
Can I see items on my wishlist?
Please click the "my wishlift" tab located in the upper right hand corner of our website.
Do you have a newsletter which I can signup?
Please enter your email address in our signup which can be found in the lower left hand side of our website.
What are your customer support hours?
10AM - 8PM Eastern Standard Time Monday through Thursday, 10AM-5PM Eastern Standard Time Friday.
Do you have web contact that I can email?
Absolutely! You can email us anytime: support@mrgreenphone.com
Do you have a number which I can reach a customer service representative?
We strive in customer service and understand the need to speak to a live representative. Our toll free phone number is 1.888.432.1809.
